物业满意度计算方式

物业满意度计算方式通常是通过对调查问卷的回答进行统计和分析得出的。常用的计算方式有以下几种：

1.平均得分法：将所有用户对每个问题的评分求平均，得出整体满意度得分。

2.加权平均得分法：对于不同问题的重要性不同，可以给每个问题一个权重，然后按照权重求加权平均得分，得出整体满意度得分。

3.满意度指数法：将用户对每个问题的满意度评分转化为0-100分的满意度指数，然后按照问题的权重求加权平均得分，得出整体满意度指数。

4.偏差率法：将用户对每个问题的评分转化为满意度比例，然后计算每个问题的满意度偏差率，得出整体满意度偏差率。

5.因子分析法：通过对所有问题的数据进行因子分析，找出影响整体满意度的主要因素，得出整体满意度得分。

选择计算方式应根据实际情况和调查目的进行确定。

本文由上书房信息咨询（SSF）出品，欢迎转载，请注明出处。中国独立第三方调研机构上书房信息咨询针对不同行业、不同对象进行了研究衍生，包括顾客满意度、客户满意度、物业满意度、员工满意度、商户满意度、患者满意度等不同行业、不同类型被访者进行针对性的研究模型。为客户提供极具性价比的问卷调查服务，从问卷设计、前期调查、到抽样设计、现场执行，再到质控管理、数据清洗等，让市场调查更快捷、更高效、更经济、更便利、更精准。 

广东深圳第三方评估咨询公司上书房信息咨询（SSF）在2022年服务客户超过100家，包含了写字楼、产业园区、住宅、上海第三方满意度测评、景区满意度调查、满意度调查问卷、深圳公众民意调研、深圳消费者市场调研、广州医院满意度测评、东莞市场调查咨询公司、成都窗口满意度测评、满意度调查报告、广州第三评估市场调查、房地产市场调查公司、佛山专业市场调查公司、贵阳市场调查公司、社会满意度调查、北京专业市场调查、上海小区业主满意度调查等多种类型，调查项目覆盖了国内160余个城市，通过电话调查、网络问卷、现场访问、深度访谈、焦点小组等方式调研有效样本超5,000,000个。

Calculation method of property satisfaction

The calculation method for property satisfaction is usually obtained through the statistics and analysis of the responses to the survey questionnaire. The commonly used calculation methods are as follows:

1.Average score method: Take the average score of all users' ratings for each question to obtain the overall satisfaction score.

2.Weighted average score method: For different questions with different levels of importance, a weight can be assigned to each question, and then the weighted average score is calculated according to the weight to obtain the overall satisfaction score.

3.Satisfaction index method: Convert users' satisfaction ratings for each question into a satisfaction index ranging from 0 to 100, and then calculate the weighted average score according to the weight of each question to obtain the overall satisfaction index.

4.Deviation rate method: Convert users' ratings for each question into a satisfaction ratio, and then calculate the satisfaction deviation rate for each question to obtain the overall satisfaction deviation rate.

5.Factor analysis method: Through factor analysis of all the data, the main factors affecting overall satisfaction can be identified, and the overall satisfaction score can be obtained.

The choice of calculation method should be determined based on the actual situation and the pur**se of the survey.